Privacy collection statement
In operating our Rewards Program, Sonnel Hospitality will collect and handle your personal information. We may collect the following information at the time of receiving your membership request or administering the Rewards Program:
- contact and identification information such as your name, photograph, date of birth, address, telephone number and email address;
- information regarding your transactions with us, including reservations and bookings you make, ordering history, food or beverage or other dining preferences, use of vouchers or other offers and attendance at Sonnel Hospitality venues, regardless of whether you present your rewards card at the time of a relevant transaction; and
- any query, feedback or review that you submit to us regarding your experience at Sonnel Hospitality venues or in relation to our Rewards Program.
We will generally collect this information directly from you, but may collect it from others from time to time, including our service providers or other members of our group. We may also combine this personal information with other information we hold about you, in order to derive new personal information about you, such as insights and opinions about your habits and preferences.
We collect this personal information from you for the following purposes:
- to provide, administer, assess, customise and improve our Rewards Program and our hospitality services;
- to verify your identity and compliance with these terms and conditions;
- to respond to any queries or feedback you submit to us;
- to manage our relationship with you;
- to administer, support, improve and develop our business and the products and services we offer, including by undertaking data analytics and related activities;
- to provide you with promotional, marketing and other material related to the Sonnel Hospitality group, including promotions, offers or events, in relation to the Sonnel Hospitality venue in question, other Sonnel Hospitality venues or events, and/or third party services that may be of interest to you; and
- to comply with any applicable laws or regulations.
We may disclose your information to other members of the Sonnel Hospitality group and to other parties for the purpose of operating and maintaining our Rewards Program, including our service providers and professional advisers. Some of these parties may be located outside Australia, including technology service providers located in China, India and Canada.
If you do not provide the personal information requested by us or provide incomplete or inaccurate information, we may be limited in how we can interact with you and some of the features of the Rewards Program may not be available to you.
Our privacy policy, available at https://sonnel.com.au/privacy-policy/, sets out further details of how we will collect, store, manage, use and disclose your personal information. The privacy policy also contains information about how you can access and seek correction of the personal information held by us, how you can complain to us about a breach of the Privacy Act 1988 (Cth) and how Sonnel Hospitality will respond to and deal with such a complaint. If you have any queries or concerns about privacy related matters, you can contact us at: [email protected].